A guest scans the QR in their room and a beautiful, branded portal opens instantly — no app to download. They browse dining, spa, tours and offers, and book in a couple of taps. Everything settles at checkout.
They'd rather tap than call — and they expect the polish of the apps they use every day.
Small requests pile up at the desk and on the phone, pulling staff away from real hospitality.
Late checkout, upgrades, spa, tours and packages rarely get offered at the right moment.
of travellers want to use their phone to manage their stay — checking in and out, paying, ordering food and more.
are interested in using automated messaging for customer-service requests at a hotel.
would be more likely to book a hotel that let them pay only for the amenities they actually use.
Source: “Hospitality in 2025: Automated, Intelligent… and More Personal” — Oracle Hospitality & Skift, 2022. 5,266 consumers surveyed across nine markets.
Image-led discovery that feels like a great hotel — not a clunky service menu. Here's what lives inside.
Towels, turndown, maintenance — requested and routed in seconds.
Check-in details, hours, directions and one-tap WiFi, always at hand.
Guests watch each request move from received to on the way to done.
Manage catalog, photos, offers, rooms and live requests in one place.
Guests sign in only when they act — with a simple code tied to their stay.
English out of the box — your local languages added on request, so every guest feels at home.
Your colours, logo and even your own domain — guests never see ours.
Image-led, editorial discovery that guests want to explore — the polish drives the upsells generic portals miss.
Your colours, logo and your own domain. It reads as your hotel's product, because it is.
Designed around the real moments of a stay — arrival, dining, requests, checkout — not a generic ticketing form.
Launch Beacon on its own and run it standalone from day one. When you're ready, connect your property-management system so requests and charges flow straight through.
Connectors illustrative · roadmap & on request
Start with a one-month paid pilot — the full product across your property, no lock-in. After that, we build a custom plan around your property, integrations and language mix.
The full Beacon experience across your property for 30 days — fully branded, every feature unlocked, no long-term commitment.
After your pilot month we build a plan around your property, integrations and language mix — same custom approach for single hotels, resorts or groups.
The questions owners and GMs ask us first.